After years of sub-contracting, Mark Hanks saw a niche in the market and applied for a Start Up Loan to help him start his new carpet business.
Carpets Royale Ltd, based in Hastings, began trading in October 2016. The business is a one-stop experience in choosing and arranging your new floor coverings, either in the comfort of your own home or at your place of business. Mark has over 30 years of experience in the flooring sector and in a short time the business has gone from strength to strength; they have also recently expanded to offering supply and installation of window blinds.
Mark said: “A personal service is guaranteed every time and backed up by full public liability insurance. Every customer deals only with myself from measuring to fitting. We also implement a transparent pricing policy so you will always know exactly what you are paying for.”
The Start Up Loan funding opened the door to other financial avenues for Carpets Royale, and not only enabled them to improve their appearance with a new van, but also helped them to buy in a vast amount of ancillary items at reduced prices, allowing them to pass on the savings to the customer. They also spent some of the funds on a new website and advertising.
Mark said: “My mentor from the scheme was full of useful guidance and was a great help with ways forward, not only with improving our customer base but improving the whole retailer to customer experience.”
Carpets Royale is currently in the process of looking for larger warehouse facilities to allow them to increase their stock. They have also taken on two members of staff and hope to build on this in the near future.